CUSTOMER SUPPORT & FORMS
How Can We Help?

Customer Support

Office Hours Monday - Friday 8:00 AM - 5:00 PM (563) 285-9611. After hours we offer 24/7 support for all our residential and business services. Just call (563) 285-9611 for assistance.

Forms

  • ACH Automatic payment form - Sign up to have your bill paid automatically from your checking or savings account. Click here to download the form.
  • Debit/Credit card Auto Pay - Sign up to have your bill paid automatically from your debit/credit card. Learn More.
  • Customer Proprietary Network Information (CPNI) :
  • Low Income Assistance Program: – If you participate in a government program you may qualify for assistance with your Landline Telephone or Internet service. Click here to access the form.
  • Customer Expanded Calling Acknowledgement - “011” International and/or “900” calling – All new customers will be set up with 900 & 011 blocks by default. If you want to be able to place these types of calls you will need to fill out and sign a form. Click here to download the form.