COVID-19 Updates
Posted 3/27/20: DOWNLOAD to see complete letter
To our valued customers,
Central Scott Telephone Company has made progress over the past week expanding Free Community Wi-Fi access. This expansion could not of happened without the support of multiple community partners including Lighting Maintenance, Inc. (LMI) in Eldridge for the help with their crane at the Library on Saturday, March 21st, Scott County IT Department and Sam Samara’s volunteer time, Scott County Library and Tricia Kane’s volunteer time, St Ann’s Catholic Church, Faith Lutheran Church, Molly Bergfeld with the North Scott School Board and many more.
Sites available with outdoor Free Community Wi-Fi now include:
- Scott County Library - Located at 200 N 6th Ave, Eldridge, IA 52748. To further assist community members that may be impacted, a Wi-Fi hotspot has been extended to cover the Scott County Library parking lot in Eldridge. With the Library closure on March 17th, 2020 we acted quickly, partnering with the Scott County Library system and Scott County IT staff, to augment this capability extending coverage to the parking lot.
- St Ann’s Catholic Church – Located at 16550 290th St, Long Grove, IA 52756. Coverage extended to the Parking Lot with the cooperation of Monsignor Drake and staff volunteers.
- Faith Lutheran Church – Located at 500 W Le Claire Rd, Eldridge, IA 52748. Coverage extended to the Parking Lot with the cooperation of Pastor Carrie and staff volunteers.
- Please check our website for the location of possible future Wi-Fi hot spots where you can stay in your vehicle to maintain social distancing and access the internet.
Thank you for being a Central Scott Telephone Company customer. We truly appreciate your loyalty.
Best Regards,
Donn Wilmott
Posted 3/24/20: DOWNLOAD
March 24, 2020: COVID-19 Statement
Central Scott Telephone and CS Technologies are invested in the safety and health of our patrons. In regards to the recent COVID19 outbreak, we are taking serious preventive measures to ensure the safety and well-being of our customers and employees.
As a result our LOBBY is now CLOSED until further notice.
Please call 563-285-9611 for further assistance. On a limited basis we can schedule in Lobby appointments with customers who have NOT traveled outside the immediate area (or State) within the past 14 days and who are not showing symptoms of the COVID-19 virus.
We also have a night deposit box for payments on the south side of the building.
Thank you for your business and understanding.
Posted 3/19/20: DOWNLOAD
To our valued customers,
At Central Scott Telephone Company, our mission is to improve the community that we serve. Our commitment to that mission is even greater in times of crisis when our community needs us more than ever. We understand the critical importance of staying connected to voice and internet service for education, work and personal health reasons. We live in the community we serve, and we believe that it is our responsibility to step up and help out when our community is in need.
Central Scott Telephone Company is taking the following actions to ensure uninterrupted connectivity for everyone in our community that needs it:
- No Disconnects or Late Fees: The coronavirus pandemic is causing many hardships. Now thru May 15th, 2020, if you find yourself in financial trouble and unable to pay your bill, we are here to help you. We will not disconnect a customer’s internet or phone service during this period and will credit any late fees if you contact us and let us know that you can’t pay your bills due to a related job loss. Our care teams will be available to help, contact us at 563-285-9611 if you need special assistance.
- Internet service for students: As part of our commitment to our communities, we are currently working with the North Scott Community School District studying the possibility of offering a form of Internet service to families with students that do not currently have internet service, especially if school is suspended beyond April 10th. If more information becomes available, we will communicate it immediately.
- Unlimited Data: With the possible need to work and educate from home, we want our customers to access the internet without concern for data caps. We have none in place today.
- Free Community Wi-Fi: To further assist community members that may be impacted, a Wi-Fi hotspot has been extended to cover the Scott County Library parking lot in Eldridge. For years this service has been available inside the Library for free – no need to be a customer. With the Library closure on March 17th, 2020 we acted quickly, partnering with the Scott County Library system, to augment this capability extending coverage to the parking lot. Internet compliments of Central Scott Telephone and Wi-Fi provided by the Scott County Library system. Please check our website for the location of possible future Wi-Fi hot spots where you can stay in your vehicle to maintain social distancing and access the internet.
- Network Quality: Underpinning all of these efforts, is our commitment to provide our community the highest quality service possible. Our network operations staff and technicians continually work to ensure top notch network performance and reliability. Please let us know if there are any service effecting matters and we will work to resolve them as quickly as possible.
Please be assured that as our company responds to the coronavirus, and especially with the need for social distancing, we realize how critical it is that you have connectivity to your family, friends, work and education. The health and safety of customers and employees is our top priority and we will do everything we can to meet the needs of our community when we are needed most.
Thank you for being a Central Scott Telephone Company customer. We truly appreciate your loyalty.
Best Regards,
Donn Wilmott
Posted 3/17/20: DOWNLOAD
We have made several changes to our work practices that include maintaining a social distance of at least six feet and the use of gloves when entering your home or business. Also, to maintain a healthy workforce, we are postponing non-essential work. We will remain focused on all activities that continue to provide safe and reliable operations.
